PERQ, experts in online consumer engagement and behavior, today announced that Stephanie Thompson has joined the company as Vice President of Client Success. Thompson will lead a broad initiative to refine and expand client onboarding, data reporting and lifecycle processes across all the verticals PERQ sells to including auto, furniture retailing and multifamily – all high consideration products/services that demand a positive online and offline experience.
“Stephanie brings over a decade of experience building teams responsible for creating an optimal customer experience,” said Paul Champion, executive vice president of Operations at PERQ. “Among the many qualities she brings to our team is her ability to make our client-facing experience better, more proactive and responsive. She’s an incredible coach and has done a great job empowering our team to be their best.”
Thompson’s career includes key leadership positions in sectors such as automotive, retail, and furniture; she most recently worked at Gannett as a key account sales director specializing in online and traditional marketing. A graduate of Purdue University with a bachelor’s degree in Communications, Thompson has become an expert in building powerful teams that specialize in developing long-lasting client relationships. She has a proven track record in organizational leadership, client success, and managing complex and challenging client engagement across multiple communication
PERQ is known for its award-winning website technology that assists consumers in their decision making and guides them through the shopping process. Unlike other software, PERQ’s online guided shopping solution leverages consumer behavior data to serve up the next best step in the shopping process, increasing online engagement.
“I am honored to put my experience and skills to work for PERQ in this leadership capacity, during what is a very important and exciting time in the company’s history,” said Thompson. “At PERQ, we are completely dedicated to our clients, and, as the team lead for Client Success, I can tell you that we plan to dramatically expand the value they receive from PERQ products, services and team members.”
With that objective in mind, Thompson will lead the charge to build upon an already exceptional client success team at PERQ. With a planned focus on client education, new product development and upgrades, the company’s commitment to client success is unquestioned and includes a doubling of the team size in just one year.
“Stephanie is a critical piece of our leadership team and organizational strategy,” said Andy Medley, co-founder and CEO at PERQ. “We’re mindful that the most important thing in any business is the customer, and Stephanie is definitely a customer-first leader. She’s focused on driving business results based on the voice of our clients, a priority that’s critical for us. As we grow quickly, it’s important to have a leader like Stephanie to help ensure this.”
PERQ, a marketing technology provider, boosts website conversions by creating and delivering interactive experiences to the right consumers at the right time. Founded in 2001, PERQ solutions today are used by more than 1,000 businesses across the United States. PERQ’s brands have been named to the Inc. “500 Fastest Growing Companies in America” list on three separate occasions, and PERQ Web Engagement is a 2017 Gold Stevie® Award winner for lead generation software.