Best properties and PMCs by reputation

841
best properties

Online reputation management company, Reputation.com, has analyzed its database of 3 million customer reviews of more than 70,000 multifamily properties to compile a list of the best properties and best property management companies.

How good is “good”?

The threshold for a “good” reputation score is 601. The average for the multifamily industry is only 523, about on par with other industries. Of the top 20 property management companies listed, only 11 had reputation scores exceeding the 601 threshold. However, the top 500 properties had an average reputation score of 870, so those properties who are doing well are doing very well.

Reputation.com found that residents commented more often on their experiences at the properties than they did about the properties’ facilities. Comments about the move-in/move-out experience and experiences with maintenance staff tended to be more positive than those about interactions with the rental office staff.

Best property management companies

The property management companies at the top of the rankings and their reputation scores are:

1 Courtland 798
2 MAA 738
3 AvalonBay Communities 732
4 Greystar 730
5 Bozzuto 719
6 BH Management 701
7 Equity Residential 680
8 Lincoln Property Company 675
9 Edward Rose 641
10 Alliance Residential (now Greystar) 624
The best properties

The specific properties with the highest reputation scores are:

1 Henry Hall Apartments New York, NY Greystar 929
2 High Street View Luxury Apartments Williamsburg, VA Greystar 918
3 The Kensington Boston, MA Bozzuto 916
4 The Crest at Elm Tree Mount Joy, PA B&F Properties 914
5 Caspian Delray Beach Apartments Delray Beach Greystar 913
6 2 Bayshore Luxury Waterfront Apartments Tampa, FL Greystar 910
7 Retreat at Magnolia Parke Gainesville, FL MAA 910
8 Kalaeloa Rental Homes Kapolei, HI Greystar 907
9 Encore Montrose Apartments Houston, TX Greystar 907
10 Overture Dr. Phillips Orlando, FL Greystar 906

The report also contains lists of the best properties by State.

Getting better

The report provides a number of suggestions on steps which can be taken to improve a property’s reputation score results. One of the most important is to solicit feedback from residents, particularly when they have had a good experience. This keeps reviews fresh and decreases the likelihood that reviews will be dominated by residents who are upset about something. The report noted that only 40 percent of the 70,000 properties examined had 10 or more customer reviews in the last 12 months.

Another suggestion is to always respond to online reviews, especially negative ones. The response should take the form both of writing a reply to the online review and also of reacting to it by considering what may have prompted the negative review and taking action to correct the problem.

The full report can be found here.