Grace Hill helps companies managing multifamily residential properties reduce operating risk and increase property performance—with industry-leading policy, training and assessment solutions that develop, retain, and build top talent. Its advanced technology-enabled solutions are bolstered by years of multifamily experience, in-depth service-level expertise, outstanding customer support, as well as a partnership with the National Apartment Association Education Institute (NAAEI). Today, more than 1,600 companies covering a workforce of more than 500,000 people rely on talent performance solutions from Grace Hill.
Grace Hill includes Kingsley Associates. Kingsley Associates’ comprehensive suite of research and benchmarking tools assess firm performance and competitive position based on direct feedback from key stakeholders. Kingsley’s primary services include resident and tenant surveys, employee engagement studies, client and investor surveys, and peer benchmarking programs. In response to the need for performance-based benchmarks, Kingsley Associates developed the Kingsley Index®, which is now the largest and most comprehensive benchmarking database of customer satisfaction metrics available to the real estate industry. Kingsley Associates also maintains partnerships with the Building Owners and Managers Association (BOMA), National Multifamily Housing Council (NMHC), Institutional Real Estate Inc. (IREI), and the Global Real Estate Sustainability Benchmark (GRESB).