When your future residents find you online, will they browse and move on to the next website? Maybe they’ll send an email inquiry or pick up the phone. Or maybe not.
In this world of instant gratification, your customers want to know now whether you have availability and your community is right for them. Why hope they’ll contact you, when you can call them?
With Callbutton from CallSource, your customers can request an immediate callback with a few mouse clicks. You’ll be alerted with a phone call directed to whichever number you choose, and the request will be announced with the customer’s name and the specific property or unit he or she is considering.
Unlike many inbound phone leads, a Callbutton caller has reviewed your website, qualified his or her interest in your community and is ready to lease. Simply accept the request to be instantly connected with your customer to begin the conversation and set an appointment.
Here’s how Callbutton works:
Add “call me now” buttons or links to your websites at the management company, community or listing unit level. The number, location, design and text of the button are all up to you.
Your customers click the button on your website to request a callback. They are presented with a Callbutton window and asked to type in their name and phone number, then click “go.”
Immediately, any phone number you designate will ring. Through text-to-speech technology, the call request can be announced with the browser’s name and the specific web page or listing of interest.
You’ll be given the option to accept or reject each callback request. If accepted, the Callbutton system will immediately ring the customer’s phone.
You can greet your customer by name and reference his or her area of interest: “Good morning, Mr. Smith, I’m calling from Park Terraza apartments. I understand you have an interest in our two-bedroom, one-bath unit?”
If you miss or reject the callback call, the customer is given the option to request a future callback or an email response. He or she can input a preferred call-back time, phone and email address, even a text message.
You’ll have the option to receive an email notification of every call or only missed calls, so you can easily follow up with your customers and make sure every leasing opportunity is pursued and resolved.
For a “big picture” of your Callbutton activity, simply log on to your online reports. You’ll see every call request, completed and outstanding callbacks, peak request times and your web pages or selections generating the greatest interest.
Now, you’ll have all the information you’ll need to pursue every Callbutton lead, staff your phone coverage more effectively and optimize your website to increase callback requests.
With Callbutton on your website, you’ll generate more qualified leads, increase your appointment-setting ratio and improve leasing results.
Contact: CallSource 888-448-1602 or www.callsource.com
