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One of your best front desk personnel has just returned from vacation. Anticipating the annual "vacation picture" ritual, you are stunned to see the marked change in her appearance. While her smile still warms...

Ask anyone in this industry and they'll tell you that multifamily is a relationship business. Relationships to residents, employees, investors, and the community are the key elements that drive the industry and differentiate the...

Internet-based tools are all the rage in driving property performance. In the initial stages of internet development, most apartment firms treated the Internet as a novelty then progressed to viewing it as a commodity to...

My cousin Daniel, not the world's most sociable guy, suddenly feels like the king of popularity. A recent college graduate, employed for a whopping four weeks, Daniel just found out that he is a...

Their primary weapon, operations and budget management strategies that constrain costs and bring greater efficiency to business processes. For the past two years, the apartment industry has battled a soft market with widespread concessions of...

Ancillary income opportunities are a great way to get that financial edge. What is ancillary income? Ancillary income has grown into a property management catch phrase, yet it is still new idea. Ancillary income is...

Setting a learning environment To be successful, any learning experience needs a set-up so the participants understand what they are going to do and why they're doing it. Adult learners become motivated when they understand...

The training process is the beginning of a relationship between your organization and its property manager. It's also the beginning of a relationship between your organization and its customer. In an aggressive industry divided...

On this journey, I discovered that the key to leadership success is the teams we build: Surround yourself with a team of talented, self-motivated individuals who are creative and possess the drive to be the...