Article

Today's call center is the interactive communication channel between customer and organization in the multifamily industry. It is the forum that drives sales, leases and customer care opportunities. Businesses are learning that repeatedly touching...

It's one thing to establish a company that builds a reputation for innovation, quality and service. To achieve this in an intensely competitive field serving specialized needs is quite another accomplishment. In less than five...

AP: What's you background? And how did you get to manage the country's first "green" apartment high-rise, the Solaire? Michael: My background is mechanical engineering. In property management, I have managed different types of buildings,...

In Colorado, RealPage CEO Steve Winn shows clients new tools for reaching higher levels of performance. The greatest athletes in the world all strive for one thing: peak performance. To accomplish this, they employ the...

Over two million women living in the US have been diagnosed with and treated for breast cancer. Yet focusing on the scary side of the disease won't motivate us to make the changes that...

Green building is gaining national attention as a growing number of government agencies, commercial developers, and home builders, are making environmental performance a priority. And with good reason. Industry research shows that the built...

Baseball, hotdogs and a Saturday afternoon at the ballpark. Life couldn't get any simpler. That is, until you observe the person sitting next to you order another beer with his wireless handheld device, or...

What is the next big thing? Is there a technology lurking around the corner with the potential to change the way we do everything, reducing costs and boosting productivity? Can we tell what the...

In a company considered the nation's number two local phone outfit behind Verizon Wireless, it might seem easy to get lost in the shuffle. Not so for Maureen Weyel, executive director of the SmartMoves...

Running water, working heat, timely repair, clean apartments, trimmed lawns and a measure of civility. These were the standards of good service in rental housing for years. How about a bagel breakfast? Concierge service?...

Award-winning design integrates a development into its surrounding environment and even transcends it, making the property stand out in a captivating way. This year's winner of NAHB's Pillars Award for best multifamily community, Epicenter...

The National Association of Home Builders (NAHB) announced the winners of its 2004 Pillars of the Industry Awards. The Pillars Awards, considered the most prestigious national awards in the industry, honor excellence in multifamily...

One look at the apartment industry today quickly tells you this is not your father's business. Aided by widespread adoption of technology and driven by new standards of accountability, performance, and professionalism, the industry...

Laurie Lustig-Bower is a driven woman. As a teenager, she submitted 57,000 entry forms to win a horse at a national competition. It took a year to create the submissions, tireless hours working with...

It's official: the basic box is dead. That holdover from the fifties, the flat-roofed, flat-walled rectangular building that passed for multifamily housing for so long is nowhere to be found among the finalists of...