The science of personality: How hiring practices impact employee equality and diversity
Hiring practices are designed to detect individual differences in job applicants. Based upon those differences, a hiring manager selects the best person for the job. Unfortunately, hiring practices vary almost as much as the...
Media relations that work-in the long run
If you need proof that the brouhaha between Historic Restoration Inc., and some locals was a big story for this New Orleans development company, maybe the proof is that HRI’s $300 million project got...
Unlocking the potential of XML
When HTML, the language that makes the Web work was introduced, it revolutionized the ability to display information and data on different computers using different operating systems and hardware. Now HTML’s step-cousin, XML is...
Yes, no, maybe. Avoid sexual harassment and Fair Housing violations
In our legal system a person is considered innocent and it’s up to the complaining party to prove guilt. Right? This is not true in Sexual Harassment complaints and lawsuits.
If a sexual harassment complaint...
Sexuality in the workplace: the dilemma continues
Appreciating a diverse culture requires more than not making inappropriate jokes. It also means using inclusive language. The politically correct terminology is gay, lesbian, and bisexual (and transgendered), even though the word gay, according...
Diversity scorecard: Is the industry keeping pace with the population?
The signs are everywhere: French instructions on tissue boxes and laundry detergent. Choices for Spanish at the ATM or during call routing. Somalians now populate Portland, Maine and recently opened a shopping mall in...
Is your diversity effort positioned for success?
Diversity and inclusion are popular buzzwords in many major organizations today, yet many of these organizations are finding that their efforts are not paying off like they expected. Even with substantial investments of time,...
Building a win-win corporate diversity program
Commitment to diversity starts at the top and once that happens, there are a number of educational programs dedicated to training and increasing the pool of qualified minority candidates. The Whitney M. Young Conference...
Where’s the Talent?
There are two basic, indisputable facts that impact the way multifamily firms operate and will perform over the next decade. These two facts are: 1. The size and quality of the available labor pool...
Work & Pray
One of your best front desk personnel has just returned from vacation. Anticipating the annual "vacation picture" ritual, you are stunned to see the marked change in her appearance. While her smile still warms...
Face Value
Ask anyone in this industry and they'll tell you that multifamily is a relationship business. Relationships to residents, employees, investors, and the community are the key elements that drive the industry and differentiate the...
Gap Widening
Internet-based tools are all the rage in driving property performance.
In the initial stages of internet development, most apartment firms treated the Internet as a novelty then progressed to viewing it as a commodity to...
The State of the Multifamily Union
My cousin Daniel, not the world's most sociable guy, suddenly feels like the king of popularity. A recent college graduate, employed for a whopping four weeks, Daniel just found out that he is a...
In tough times, eliminate concessions
Their primary weapon, operations and budget management strategies that constrain costs and bring greater efficiency to business processes.
For the past two years, the apartment industry has battled a soft market with widespread concessions of...
Think Ancillary Services; Improve NOI
Ancillary income opportunities are a great way to get that financial edge. What is ancillary income?
Ancillary income has grown into a property management catch phrase, yet it is still new idea. Ancillary income is...
