Tag: customer experience
The great setting of expectations
Good customer service begins with onboarding. Studies have shown that residents who are satisfied at move-in tend to remain satisfied through renewal and those...
CX is Job 1
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience. This laser sharp focus on the total experience must...
Using social networks to improve operations
Then telephone surveys began to supplement mystery shopping. Today, digital technologies are supplanting both, with online customer surveys providing an exponentially greater number of...
