Tag: customer service
The great setting of expectations
Good customer service begins with onboarding. Studies have shown that residents who are satisfied at move-in tend to remain satisfied through renewal and those...
CX is Job 1
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience. This laser sharp focus on the total experience must...
Why every company needs a chief experience officer
CX has become the new marketing. It influences brand perceptions and impacts business performance just as strongly as traditional marketing such as media advertising...
Customer service in dollars
That's the recording you'll eventually receive (after you've gone through two decision trees) if you call the Google headquarters phone number, the only number...
Want to improve customer service? Treat your employees better.
On the one hand, moments of tear-your-hair-out frustration are commonplace—from shopping in stores where sales associates are nowhere to be found, to dealing with...
