Tag: customer service

CX is Job 1

Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience. This laser sharp focus on the total experience must...

Why every company needs a chief experience officer

CX has become the new marketing. It influences brand perceptions and impacts business performance just as strongly as traditional marketing such as media advertising...

Customer service in dollars

That's the recording you'll eventually receive (after you've gone through two decision trees) if you call the Google headquarters phone number, the only number...

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