Tag: emotional intelligence

Adjust your expectations (without lowering the bar)

Most of the country has been sheltering in place and working from home for some time now. This change came with obvious challenges to...

Is something burning?

With the best of intentions, I’ve seen smart leaders charge into sensitive interactions armed with what they believed was a combination of deep empathy,...

The rise of AI makes emotional intelligence more important

As machine learning continues to grow, we all need to develop new skills in order to differentiate ourselves. But which ones? It’s long been known...

Emotional intelligence, our responsibility to Gen Y and Z

Although the term first appeared in a 1964 paper by Michael Beldoch, it gained popularity in the 1995 book by that title, written by...

How emotional judo can help you take control of every conflict

Try emotional judo. That advice comes from Ron Kaufman, author of the bestseller Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and...

Emotional boundaries

Filter 1: Protect yourself from others. I once worked with a manager who gave blunt feedback in perpetuity: "You're not a grateful person!" and...

Mindfulness as a business skill

That's right, consider mindfulness, usually associated with meditation and yoga, as a money-making business skill. Mindfulness is already known to be a rich concept. In...

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