Follow thy prospect
The growth of new websites is hyperbolic with an estimated 140 thousand websites launching each day. Digital ad sales for the first half of 2016 was a record-breaking $32.7 billion dollars, up 19 percent...
The ever-prescient landlord
In August 2016, Seattle, Wash., a city where the U.S. Census bureau estimates that 48 percent of the population are renters, the city council revised its open housing ordinance to include “first-in-time, first-in-line” provisions....
Net neutrality: the real story
Since Donald Trump’s election, the rhetoric surrounding net neutrality’s imminent demise has been frenzied. Every move by newly appointed Federal Communications Commission (FCC) chair Ajit Pai generates a chorus of consumer advocates bemoaning the...
The real deal on getting bumped
A total of 928.9 million domestic and international travelers flew on U.S. and foreign air carriers in 2016, beating the previous record of 897.9 million in 2015, according to the Department of Transportation (DOT). The...
What’s in the cards for apartments?
After seven years of rising construction, rents and occupancy, the apartment building boom is finally showing signs of flattening. The slight dip in multifamily starts in the first half of 2016 might indicate that rampant...
The power of 10
I was sitting in his office as he recounted the secret of life. It was 2005 and we spent the next two hours talking about everything from his theory of successful urban planning to...
Checks and balances
Learning to appreciate the thrill of rental applicant screening all comes down to perspective. A fascinating technology that can be adjusted for different market conditions, screening systems help leasing agents qualify renters using credit,...
Turning a page in history
A couple of months ago, former NAA CEO and President Doug Culkin stepped down and Robert Pinnegar took over leadership of the organization that is focused on educating and advocating on behalf of a...
The unexpected solution to America’s affordable housing crunch: the urban movement
The ones currently doing the kicking are the YIMBYs, a loosely allied collection of pro-development housing advocates whose name plays on the acronym NIMBY (“Not In My Backyard”), replacing the “Not” with an emphatic...
Working from the full view
For far too long multifamily operators have been hamstrung by the lack of reliable metrics on such critical issues as which prospect calls are getting answered, how well leasing agents are performing on those...
Breaking the cycle
Some supporters compare his potential to that of housing oracle Jack Kemp. Some critics dismiss him as lacking experience. Whatever the case, Dr. Ben Carson is about to take on one of the nation’s...
How to handle a colleague who’s a jerk when the boss isn’t around
You may be tempted to call out the inconsistent behavior, but before you do anything, take the time to understand why the person behaves the way they do and what can you do about...
The election is over. Now what?
On January 20, Donald J. Trump will be sworn in as the 45th president of the United States. It will mark the conclusion of an unprecedented and unparalleled election season that also saw the...
Stopping the cycle of poverty begins with housing
Terwilliger is chairman emeritus of Trammel Crow Residential Company and heralds a list of accomplishments that would fill this book. A quick primer for the “yutes”: Trammel Crow ascended as the nation’s largest multifamily...
Lead-to-leasing grows up
As the customer relationship management (CRM) revolution gathers velocity, apartment operators take a closer look at cloud-based solutions designed to manage the entire lifecycle of the renter. Opportunities to enhance revenue by providing a better...
